At Electro Solutions, we are committed to providing fast, reliable, and cost-effective shipping options to ensure that your orders reach you in a timely manner. This Shipping Policy outlines the details regarding our shipping process, costs, delivery timeframes, and more. Please read through it to understand how we handle your orders.

1. Shipping Methods & Delivery Times

We offer a range of shipping methods to accommodate your needs. Delivery times vary based on the shipping method selected and your location. Once your order is processed and dispatched, you will receive a tracking number to monitor the progress of your shipment.

• Standard Shipping: Typically delivered within 5-7 business days (domestic), depending on the destination.

• Expedited Shipping: Generally delivered within 2-3 business days (domestic).

• International Shipping: For international orders, delivery times vary based on the destination country, but typically range from 7-14 business days. Please note that international shipments may be subject to customs delays or inspections.

Please allow an additional 1-2 business days for processing before shipping. The total delivery time will depend on the shipping method and your location.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. At checkout, you will be able to view the available shipping options and their associated costs. For most orders over a certain amount, we offer free standard shipping (specific terms may apply).

If you need your order sooner, expedited shipping options are available at an additional cost. Please note that shipping costs are non-refundable unless the return is due to a shipping error or defective product.

3. Order Processing Time

All orders are processed and shipped on business days (Monday to Friday, excluding holidays). After placing your order, please allow up to 1-2 business days for processing. During high-volume periods or promotions, processing may take slightly longer, but we strive to ship your order as quickly as possible.

Once your order is processed, it will be handed over to the courier for delivery. You will receive an email with tracking information once your order has shipped.

4. Shipping Restrictions

We currently offer shipping to most domestic and international destinations. However, there are some exceptions. If we are unable to ship to your location, we will notify you promptly and either offer an alternative shipping option or issue a full refund for the affected item(s).

International Shipping: Please note that international shipments may be subject to customs duties, taxes, and other fees that are not included in the shipping charges. These fees are the responsibility of the recipient. Please check with your local customs office to understand the regulations and fees in your country.

P.O. Boxes: We are able to ship to P.O. Boxes in certain locations, but please be aware that some carriers may not be able to deliver to P.O. Boxes, which could cause delays. If this is the case, we will notify you promptly.

Restricted Items: Certain products may be restricted for shipping due to local laws or regulations. In such cases, we will contact you to provide a solution or alternative.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment and estimate its delivery date. If you encounter any issues with tracking, please contact our customer support team, and we will assist you in resolving the issue.

Tracking Information: You can check the status of your shipment through the carrier’s website or by logging into your account on our site.

6. Missing or Damaged Packages

While we take every precaution to ensure your order is packed securely and shipped correctly, sometimes things can go wrong. If your order is damaged or lost during transit, please contact us immediately at shipping@electrosolutions.com.

Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged item(s) and send them to us along with a description of the issue. We will either send you a replacement or offer a refund based on your preference.

Missing Items: If an item is missing from your shipment, please check with your local postal carrier or courier to ensure that it was not delivered to a nearby location. If it is still missing, contact our customer service team within 7 days of receiving the package, and we will investigate the matter further.

7. Shipping Delays

While we strive to ensure timely deliveries, certain factors beyond our control can cause delays. These may include:

• Weather disruptions: Extreme weather conditions may impact shipping times, especially during winter months.
• Carrier issues: Shipping carriers occasionally experience delays due to high volume or logistical problems.
• Customs delays: For international orders, customs processing can sometimes lead to delays.

If your order is delayed, we will do our best to notify you and provide an updated delivery estimate. However, please note that once your package has been handed over to the carrier, we are not responsible for any delays caused by the carrier.

8. Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen during transit, please reach out to our customer support team immediately. We will work with the carrier to investigate the issue. Depending on the circumstances, we may offer a replacement or refund for lost or stolen items, but please note that we are not responsible for lost packages marked as “delivered” by the carrier.

To minimize the risk of lost or stolen packages, we recommend using a secure delivery location or a shipping address where someone can receive the package.