At Electro Solutions, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, make purchases, or interact with our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information to provide better services and fulfill your orders:

a. Personal Information

• Name
• Contact details (phone number, email address)
• Shipping and billing addresses
• Payment details (e.g., credit/debit card information)

b. Non-Personal Information

• IP address
• Browser type and version
• Device details (operating system, screen resolution, etc.)
• Cookies and website usage data

c. Transactional Information

• Order history
• Payment records
• Communication related to orders

2. How We Use Your Information

We use the information collected to:

1. Process and Fulfill Orders: Deliver products to your address, process payments, and provide order updates.
2. Customer Support: Respond to inquiries, troubleshoot issues, and offer assistance.
3. Improve Our Services: Analyze website usage and customer behavior to enhance user experience.
4. Marketing and Promotions: Send updates about new products, discounts, and special offers (you may opt-out at any time).
5. Legal Compliance: Fulfill legal obligations and resolve disputes.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:

• Service Providers: With trusted third parties like courier companies, payment gateways, and marketing service providers to fulfill our services.
• Legal Requirements: When required by law or to protect our rights, property, and safety.

All third parties are required to process your information securely and only for the intended purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality.
• Personalize user experience.
• Analyze website traffic and performance.

You may choose to disable cookies through your browser settings; however, this may limit some features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission.
• Restricted access to personal information.
• Regular monitoring for unauthorized access or vulnerabilities.

While we take every precaution, no system is entirely foolproof. You are responsible for maintaining the confidentiality of your account credentials.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Your Rights

As a user, you have the following rights regarding your personal information:

• Access: Request details of the information we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request the removal of your information (subject to legal or business requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, contact us at customercare@electrosolutions.in or jayakumaar.s@electrosolutions.in.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of these websites. Please review their policies before sharing any information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Electro Solutions
No 169/1, Phase-2, PLS Nagar, RG Pudur (PO),
Coimbatore - 641062
GSTIN: 33AAHFE5645E1ZN

📞 Mobile: (+91) 9943218474 | (+91) 9047709090
📧 Mail: customercare@electrosolutions.in | jayakumaar.s@electrosolutions.in