At Electro Solutions, we strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help!

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• Products must be unused, undamaged, and in their original packaging.
• A valid proof of purchase (invoice or order confirmation) is required to process any return.
• Products that are customized or used do not qualify for returns unless there is a manufacturing defect.

2. Non-Returnable Products

The following items are not eligible for returns:

• Used or damaged products (unless damaged during shipping).
• Custom-printed packing covers or barcode ribbons.
• Products purchased during clearance sales or special promotions.

3. Return Process

• To initiate a return, contact our customer support team at customercare@electrosolutions.in or call us at Ph. +91 9943218474
• Once the return request is approved, we will provide instructions for shipping the product back.
• Customers are responsible for return shipping charges unless the return is due to a manufacturing defect or an incorrect item received.

4. Refund Policy

• After receiving and inspecting the returned item, we will notify you of the refund approval status.
• Refunds will be processed with in 4-7 days and it will credited to the original payment method within 7-10 business days.
• Shipping charges (if any) are non-refundable.

5. Exchanges

If you received a defective or incorrect product, we will replace it with the same product. Please contact us immediately upon receiving your order.

6. Damaged Items

If you receive a product damaged during shipping, notify us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a replacement or refund as applicable.

7. Exchange & Replacement Time

We will deliver the Exchange & Replaced product with in 7 Business days after receiving the defective product.